Do you charge for estimates and quotations ?
No, none of our members would charge for this service.
Do your members provide invoices and receipts and is VAT charged ?
Yes, our Members will provide invoices and receipts. Some members will charge VAT and others not.
Should we empty drawers and cupboards before the Move ?
Yes all furniture pieces should be emptied and effects packed in boxes with the exception of lightweight effects.
Do you transport pets ?
No. There are specialist pet transportation companies, we can supply you with their details.
Can I ride in the van as I don't have my own transport, I don't mind riding in the back ?
No sorry, we are not insured to transport our customers in any part of the vehicle.
Are you insured ?
Yes all our Members have at least Public Liability and Goods in Transit Insurance cover.
How much will it cost and how do I pay ?
Our Members rates vary depending on their location, you will be advised prior to booking with our Member.
What happens if I need to cancel or postpone the work ?
Some Members charge a percentage of the overall cost and others don't charge at all.
I have surplus furniture can you dispose of it ?
Yes most Members can dispose of your surplus furniture and normally there would be a charge.
Is there anything you do not Move ?
Yes. members would not move pressurised gas cylinders
unless purged with nitrogen flammable liquids, pets. If in doubt, please
ask our HQ.
What happens after I have joined ?
As you are now a Family Member and a Partner of Your Moving Group, we offer you the opportunity of work. We will look at offering you work in your area, however initially you may have to travel to where the work is. Assistance
with travel expenses, fuel costs and accommodation will all be taken
into consideration in the rate we offer for the work.
Do I need to have my own van ?
Yes you need to supply your own van. Either a panel van or preferably a large Luton Van.
What happens if I can't carry out a Removal or other work that's booked ?
Contact HQ as soon as possible and we will endeavour to
cover the work for you and your customer, as we are totally customer
focussed. This is just one of the advantages
of being part of a Group. Help, support, backup, advise and resources
when you really need them.
What do I do if the customer needs a bigger van ?
Contact HQ immediately. We have the resources and we're
here to help our Members and their customers. Everything in our power
will be done to resolve the situation and meet you and your customers needs.
How would I go about cancelling my membership ?
Should you decline renewal of your membership it would be terminated at renewal date.
Will I have a place on your website, information ?
All Members are listed on our website along with the services they offer.
What areas can I cover ?
All areas, there are no restrictions on areas covered.
